Get help with SM-AI-MODELS integration, troubleshooting, and service issues.
Contact
| Channel | Details | Response Time |
|---|---|---|
| Technical Support | support@unicode-solutions.com | Within 4 business hours |
| Emergency (P1) | escalation@unicode-solutions.com | Within 1 hour |
| Account / Sales | sales@unicode-solutions.com | Within 1 business day |
| Documentation Issues | docs@unicode-solutions.com | Within 2 business days |
Service Level Agreement (SLA)
| Tier | Uptime | Support Hours | Response Time |
|---|---|---|---|
| Standard | 99.5% | Sun–Thu, 8AM–6PM AST | 4 hours |
| Premium | 99.9% | 24/7 | 1 hour |
| Enterprise | 99.95% | 24/7 + Dedicated TAM | 30 minutes |
SLA applies to Unicode managed deployments. Self-hosted deployments are supported on a best-effort basis.
When Reporting Issues
Include the following information in your support request:
For API Errors
- Request ID — from
X-Request-IDheader orrequest_idin error response - Timestamp — when the error occurred (with timezone)
- Endpoint — which URL you were calling
- Request body — parameters sent (redact sensitive data)
- Full error response — complete JSON error body
- Service version — from
/healthendpoint response
Template
Code
Service Status
Monitor the health of your SM-AI-MODELS deployment:
Code
Documentation
| Page | Description |
|---|---|
| Overview | Service overview and quick examples |
| Quick Start | Get running in minutes |
| Authentication | API key setup and security |
| Text-to-Speech | TTS endpoint reference |
| Speech Recognition | ASR endpoint reference |
| Streaming | Real-time audio streaming |
| gRPC API | gRPC endpoint reference |
| Models | Engine specs and voice details |
| Languages | Language and dialect support |
| SDKs | Python and Node.js libraries |
| Error Handling | Error codes and retry logic |
| Rate Limits | Quotas and throttling |
| Performance | Latency optimization |
| Changelog | Release history |
| API Reference | Interactive OpenAPI playground |
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